Through Lifeview’s Magic Moments initiative, staff and volunteers create special events, elements of surprise and delights specific to the values, interests and “bucket list” wishes of each resident. Magic Moments give residents a chance to experience something extra, a special occasion or big event they’ve been looking forward to. Whilst the little things make the residents' day, it’s the big Magic Moments that make their year.
Magic Moments highlight a very special part of the Lifeview difference in social support. Creating treasured moments is what we are about and it’s with such delight we get to make some magic for every resident.
Forming a part of Lifeview’s Horizon Happenings program, Magic Moments are carefully planned for. This could be a unique dining experience of lobster we know they’d enjoy, a sunny day trip to the beach or a chance to cheer on their favourite footy team at the G. These moments are organised to include families and give residents a special occasion to look forward to and cherish.
We aim to give each resident at least one Magic Moment a year. Some residents are lucky enough to also be involved in a group moment.
Here are just a couple of examples of hundreds of Magic Moments created every year:
Two residents, Harold and Ken, at The Willows were treated to a great surprise when Peter and Geoff from the “National 3 Wheelers Association” arrived with their trikes offering to take them for a motorbike ride.
Harold and Ken jumped at the chance to take this opportunity and they had an absolute ball with Harold saying, “it was the best day of my life”. Ken has not stopped smiling since the ride.
Willow Wood resident Elsie expressed to her carer Lou, how much she would love to go to NZ to visit her daughter after Lou had been telling her that she was travelling there for a holiday. Lou spoke to senior staff about this and said she would be more than happy to escort Elsie to Auckland if her family were happy for her to go. Elsie’s son thought it was great idea and set about arranging her flights. You can imagine Elsie's excitement when she was advised she too was heading off to New Zealand.
Argyle Court resident Hazel used to go on bus outings for lunches but after challenges with her health decided to stay home for a while. Hazel mentioned to staff that she missed going out and would love some garlic prawns and rice. On hearing this social support staff arranged for this small wish to come true. On a beautifully set table Hazel was treated to one of her favourite meals - you can see the joy on her face.
Our View: To be an example of excellence by providing exceptional, inclusive service, whilst creating treasured moments.