Understanding the 2025 Aged Care Reforms
A Guide for Residents and Families

Australia's aged care system is changing. From November 1, 2025, the new Aged Care Act will take effect, introducing stronger protections for older people, improved support for carers and families, and clearer standards for aged care providers.

This page serves as a guide to assist Lifeview residents and families to better understand what the reforms mean, covering key changes, what to expect, and how to access trusted resources.

What are the 2025 Aged Care Reforms?

The Aged Care Act 2025 is replacing the previous 1997 legislation and introduces significant updates across the sector.

Some of the key changes include:

• New Statement of Rights for all aged care recipients
• Stronger focus on individual needs, preferences and cultural identity
• Single assessment system to more easily access aged care services
• Increased transparency in funding and operations
• Clearer complaints management process
• Introduction of whistle-blower protections
• Stronger government oversight and regulation of aged care providers

These reforms apply to all government-funded aged care services, including residential aged care.

What do the changes mean for you and your loved ones?  

If you or a loved one receives care in a residential aged care home, the reforms are designed to make the experience safer, more personalised and easier to understand.

Residents will have more say in their care planning and daily decisions. Families and carers will have better access to information and will be formally recognised as supporters in the care process.   

There are no changes to current care arrangements or fees unless you choose to opt into new services. Lifeview will continue to support all residents and families through the transition.

Lifeview's commitment

Lifeview has been proactive in preparing for the upcoming November 1 changes to ensure that we are continuing to deliver the best quality care in line with the new requirements.

In preparation for the changes, Lifeview is:

• Providing specialist training to team members on the aged care reforms
• Scheduling a staff roadshow at all homes in lead-up to November 1
• Aligning day-to-day service delivery with the Statement of Rights
• Strengthening quality assurance and continuous improvement programs

Many of the changes align closely with Lifeview's long-held core values regarding person-centred care, resident autonomy and choice, connectedness and engagement.

Frequently Asked Questions (FAQs)

What is the Statement of Rights?

The Statement of Rights is a legal document that outlines what older people are entitled to when receiving aged care.

Are there changes to fees under the new aged care laws?

Existing fees agreements won't automatically change. New contribution caps will limit how much individuals can be asked to pay over time. Optional services must be clearly outlined and approved. Lifeview will continue to provide clear, upfront information regarding all fees.

How can residents raise concerns and provide feedback?

Lifeview residents can speak directly to their Residential Manager or any team member, provide feedback (including anonymously) via our Tell Touch feedback system (digital kiosks available in all homes), via Let Us Know forms (available in all homes), over the phone, or email letushelp@lifeview.com.au

All concerns are handled fairly, promptly, and without reprisal.

If you have any questions related to the November 1 changes, please reach out to letushelp@lifeview.com.au